Refund Policy

REFUND POLICY Last Updated: September 2026 At BOOKS24, we sell digital books that can be delivered and accessed electronically after a successful payment. Because digital products may be accessed immediately after purchase, refunds are generally limited to specific situations described in this policy. 1. Digital Products All BOOKS24 products are digital unless explicitly stated otherwise. Once a payment has been successfully verified and digital access has been provided, the purchase is generally considered final. This is because a digital book cannot be physically returned once access has been delivered. 2. When You May Request a Refund You may contact BOOKS24 for a refund review if: - You were charged but the order was not successfully recorded. - You completed payment but did not receive access to the purchased book. - The purchased file is materially corrupted or technically unusable. - You were charged more than the amount confirmed for your order because of a BOOKS24 system error. - A duplicate charge occurred for the same order. - A technical issue on the BOOKS24 side prevented legitimate access to the purchased product. Refund requests are reviewed individually based on the available order, payment, and delivery records. 3. Situations Generally Not Eligible for a Refund A refund will generally not be provided where: - You changed your mind after purchasing. - You purchased the wrong book and the correct product was successfully delivered. - You no longer want the book after downloading or accessing it. - You downloaded or opened the book and subsequently decided not to use it. - You shared your download link or access information with another person. - The inability to access the book is caused by your device, internet connection, unsupported software, or other circumstances outside BOOKS24's reasonable control. Where appropriate, BOOKS24 may choose to provide an alternative solution instead of a monetary refund. 4. Payment Pending or Failed A payment marked Pending, Failed, Cancelled, or Expired does not automatically qualify for a refund because it may not represent a completed transaction. If money has been deducted from your mobile-money account while BOOKS24 still shows the payment as pending or failed, contact BOOKS24 with the relevant transaction details. BOOKS24 may verify the transaction with the payment provider before taking action. 5. Duplicate Payments If you believe you were charged more than once for the same purchase, contact BOOKS24 as soon as possible. We will compare the relevant transaction and order records. Where a genuine duplicate payment is confirmed, the applicable duplicate amount may be refunded or otherwise resolved. 6. Incorrect or Defective Digital File If the file you received is technically defective, contact BOOKS24 with: - Order reference - Book title - Description of the problem - Screenshot or other evidence where useful BOOKS24 may provide a replacement file or restore access before considering a monetary refund. 7. How to Request a Refund To request a refund review, contact BOOKS24 through the official support channel provided on the website. Include, where available: - Order reference - Phone number used for payment - Book title - Payment transaction reference - Description of the issue - Date and approximate time of payment Do not send your mobile-money PIN, password, or other confidential security credentials. 8. Refund Review BOOKS24 may verify: - Order information - Payment status - Payment-provider transaction records - Download or access status - Duplicate transaction records - Relevant technical logs Providing a refund request does not guarantee that a refund will be approved. The outcome will depend on the circumstances of the transaction, available evidence, applicable law, and BOOKS24's policies. 9. Refund Method Where a refund is approved, BOOKS24 will normally use an appropriate payment method or process supported by the original transaction or payment provider. The time required for funds to reach you may depend on the relevant payment provider. BOOKS24 does not control processing times imposed by third-party financial services. 10. Gifts Refunds for gifted books follow the same general principles as ordinary digital-book purchases. Where a gift has already been successfully delivered or redeemed, a refund may be limited or unavailable unless there is a qualifying payment or technical issue. 11. Reseller Stores Books purchased through a BOOKS24 reseller store may be subject to the same BOOKS24 digital-product refund principles. Where a reseller is involved in the transaction, BOOKS24 may coordinate with the reseller when necessary to verify the order, payment, or fulfilment information. Resellers may not promise refunds that conflict with BOOKS24's applicable policies unless expressly authorized. 12. Consumer Rights Nothing in this Refund Policy is intended to remove or limit any rights or remedies that cannot legally be excluded under applicable law. Where applicable law provides a mandatory right to a refund, replacement, cancellation, or other remedy, that right will apply. 13. Policy Changes BOOKS24 may update this Refund Policy when our products, payment systems, business practices, or legal requirements change. The latest version will always be published on this page with the applicable Last Updated date. 14. Contact For refund requests or payment-related issues, contact BOOKS24 through the official support channels provided on the website. --- BOOKS24 Read something that changes how you think.